The Policy may be made available in several languages; all versions are legally binding, but in the event of inconsistency between the Latvian version and a translated version, the Latvian version prevails.
The version of this Policy is effective as of 27th of September, 2022.
1.1. The website branded as ‘CrowdedHero’ and referring to the domain https://www.crowdedhero.com/ (“Website”) is operated by SIA “CrowdedHero Latvia”, a company incorporated under the laws of the Republic of Latvia with registration number: 50203309441 and with a registered address at: 58A – 8 Bauskas Street, Riga, LV-1004, Latvia (“CrowdedHero”, “we”, “us”, or “our”).
3.1. Cookies are small text files, which are stored on your device when you visit our Website. The browser uses the cookies to forward the information back to the Website at each subsequent visit, for the Website to recognize the user and to remember the user’s choices (e.g., choice of language, login information and other settings).
3.2. Cookies can make your next visit easier and the Website more useful to you.
3.3. We use different types of cookies. When you access the Website, we will place strictly necessary cookies on your browser or device. Other types of cookies will be stored only if you have accepted the use of such cookies. Here are more details on cookies, which may be stored on your device or browser when you access our Website:
3.3.1. strictly necessary cookies: strictly necessary cookies help to make the Website easy to use by providing basic functions such as page navigation, language selection, authorization and filling in forms. The Website will not function without these cookies and they cannot be disabled. These cookies do not reveal the user's identity or collect user information;
3.3.2. analytical cookies: these cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around the Website. All information that we receive from these cookies are in aggregated form;
3.3.3. marketing and targeting cookies: these cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
4.1. Our Website uses third-party services, such as analytics, to let us know what is popular on our Website and what is not, thus making our Website more usable. The following third-party services may be used:
4.1.1. Google Analytics cookies to measure our users' interactions with the content of our Website. These cookies collect information about your interaction with the Website, such as unique visits, repeat visits, session duration and Website activity;
4.1.2. Facebook pixels to process information about a user's activity on our Website, such as the Website visited, Facebook identity, browser data, and more. The information processed from Facebook pixels is used to serve ads based on your interests through Facebook, as well as to measure cross-device conversions and user interactions on our Website.
4.2. Any information obtained from third-party cookies is processed by the respective service provider. We kindly recommend that you read the policies of these service providers for more detailed information.
4.3. You may opt-out of the processing of third-party cookies at any time.
5.2. You can withdraw your consent for analytical and/or marketing cookies or change cookie settings, as well as delete all cookies stored in your browser by deleting your browser cookie history. You can also set up your browser to block cookies from being saved. By clicking on the button “help” in your browser, you can find instructions on how to prevent the browser from storing cookies, as well as what cookies are stored already and delete them, if you want to.
5.3. Changes to the settings must be made for each browser that you use.
5.4. You can also separately opt-out from having your Website activity available to Google Analytics by installing [the Google Analytics opt-out browser add-on] which prevents sharing information about your Website.
6.2. The Customer Support Service is available on the business days from Monday through Friday, 9:00 a.m. to 5:00 p.m. (EET) for any questions you may have. If you contact our Customer Support Service, please provide the following information including:
6.2.1. your identification number (if such has been given to you by us);
6.2.2. if you are a natural person – your name and last name;
6.2.3. if you are a legal entity – your company’s name, and your authorized representative’s name and last name;
6.2.4. your full telephone number, including country code;
6.2.5. a brief message describing your question.
7.1. We reserve the right, at our sole discretion, to modify, amend, supplement or replace this Policy at any time. We will review and revise this Policy when there are any material circumstances arisen that may affect our ability to apply this Policy pursuant to the provisions of statutory and law requirements. What constitutes a material change will be determined at our sole discretion.
7.2. We will inform you on all material amendments to this Policy by publishing the updated version of this Policy on our Website.