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CROWDEDHERO'S TERMS AND CONDITIONS
APPLICABLE TO INVESTORS

These are CrowdedHero's Terms and Conditions (“Terms”), applicable to the Services, as defined below.

The Terms may be made available in several languages; all versions are legally binding, but in the event of inconsistency between the Latvian version and a translated version, the Latvian version prevails.

This version of the Terms is effective as of August 1st, 2026, and supersedes the version dated August 1st, 2023.

By accessing these CrowdedHero's Terms and Conditions (“Terms”), or any of its contents, of SIA “CrowdedHero Latvia”, registration number: 50203309441, registered address: Āraišu iela 34, Riga, LV-1039, Latvia (“CrowdedHero”) you (“Client” or “you”) acknowledge, accept and agree to the following.

CONTENT

Please click the links below if you wish to go directly to a particular section of the Terms. The headings are for reference only and do not affect construction and interpretation.

1. DEFINITIONS

2. GENERAL INFORMATION

3. PURPOSE AND SCOPE

4. CONCLUSION OF THE CONTRACT

5. REGISTRATION

6. ELIGIBILITY

7. IDENTIFICATION

8. ACTIVATION OF ACCOUNT

9. APPROPRIATENESS

10. RISK WARNING

11. SERVICES

12. PARTICIPATION IN AN OFFER

13. REFLECTION PERIOD AND CANCELATION

14. BULLETIN BOARD

15. PRICE LIST AND OTHER FEES AND COMMISSIONS

16. PAYMENTS

17. USE OF ACCOUNT AND ITS SECURITY

18. CLIENT OBLIGATIONS

19. CONFIDENTIAL INFORMATION

20. THIRD PARTY CONTENT

21. TAXES

22. CONFLICTS OF INTEREST

23. COMPLAINTS PROCEDURE

24. INACTIVE ACCOUNTS

25. SUSPENSION AND TERMINATION OF THE CLIENT RELATIONSHIP

26. ASSUMPTION OF CONTRACT

27. INTELLECTUAL PROPERTY

28. TECHNICAL ERRORS AND MALFUNCTIONS, AVAILABILITY

29. DISCLAIMER OF WARRANTIES

30. LINKS TO OTHER WEBSITES

31. PRIVACY POLICY

32. FORCE MAJEURE

33. LIMITATION OF LIABILITY

34. GOVERNING LAW AND DISPUTE SETTLEMENT

35. COMMUNICATIONS

36. IF YOU WANT TO CONTACT US

37. MODIFICATION OF THE TERMS

38. FINAL PROVISIONS

1.DEFINITIONS

The following capitalised terms have the following meanings in the Terms:

2. GENERAL INFORMATION

2.1. We, without taking on its own risk, operate and manage the Platform. At the date of the Terms, we have the crowdfunding service provider licence No. 06.15.01.806/120, issued on 16 August 2022 for the provision of the Services, issued by the Financial and Capital Market Commission of Latvia, and we are supervised by the Bank of Latvia (Latvijas Banka) (for further information please see https://uzraudziba.bank.lv/en/market/crowdfunding-service-providers/ltd-crowdedhero-latvia/). The Services are provided in a professional, fair and transparent way, we apply the requirements of the ECSPR when rendering the Services and to our internal operations.

2.2. You accept and understand that the official language of CrowdedHero is the Latvian language and that you should always refer to the legal documentation posted on the Platform for all information and disclosures about us and our activities.

2.3. We only provide the Services via the Platform. The general purpose of the Platform is to inform the public about us and the Services we provide and to ensure means of access to the Services under the applicable law. Our Platform enables the Project Owners to look for the Prospective Investors, the Investors to participate in the Offers and make investments in the Projects. We operate as a neutral intermediary between the Clients and are only presenting sufficient information on the Platform on the terms of the opportunity to make investments in the Projects being offered for the investment by the Project Owners on the Platform. Our Platform also offers additional services, as set out herein, including the possibility to subscribe for DLT-based bonds under the DLT Bond Subscription Agreement.

2.4. The Services provided by us do not include the following:

2.4.1. providing investment services, such as reception and transmission of orders in relation to one or more financial instruments, execution of orders on behalf of the Clients, placing of financial instruments without a firm commitment basis, or portfolio management; or

2.4.2. the provision of an investment advice, personal recommendation or consulting service, including legal or tax advice, and therefore any information provided by us to you will not constitute investment advice, personal recommendation or consulting service and does not warrant or represent any future guarantee or assurance on the expected returns of any of your transactions; or

2.4.3. provision of payment services;

2.4.4. the provision of electronic identification services, nor issuing of electronic signatures.

2.5. The Terms can be accessed, printed out, or saved locally at any time on the Platform. We recommend that you download or print a copy of the Terms and store it for your records and future reference. If you want a copy of the Terms, you should e-mail us to support@crowdedhero.com with the words 'CrowdedHero's Terms and Conditions' in the subject line of your e-mail message.

2.6. Unless otherwise indicated:

2.6.1. the content of the Platform is purely general in nature and is not to be construed as addressing the specific circumstances of any particular case, legal person or natural person;

2.6.2. the Platform is not intended for use, directed or targeted at the residents of any particular country and will not be intended for distribution to, or use by, any person in any jurisdiction or country where (by reason of that person’s nationality, residence or otherwise) that distribution or use of the Platform or the Services is or may be prohibited, would be contrary to local law or regulation and would subject us to any registration or licensing requirement within that jurisdiction;

2.6.3. no action has been or will be taken by us in any jurisdiction that would permit a public offering of any financial instruments described on the Platform. In particular, we are not a registered broker-dealer or an investment adviser in the European Union or the United States, and we do not offer any services of a registered broker-dealer or investment advisor in the European Union or the United States.

3. PURPOSE AND SCOPE

3.1. The relationship between you and us is governed by the Terms that explain our and your respective legal rights and obligations concerning all aspects of our relationship concerning the Services. The Terms together with the Price List, Investor Classification Policy, Conflicts of Interest Policy, Risk Warning, Complaints Policy, Privacy Policy, Cookie Policy and, where you subscribe for a DLT-based bond, the DLT Bond Subscription Agreement, and any other terms and conditions mentioned in it, constitute and create a legally binding contract between you and us as a legal basis for opening, using and maintaining your Account and using, rendering the Services by us to you. By accepting the Terms, you also agree to the Price List, Investor Classification Policy, Conflicts of Interest Policy, Risk Warning, Complaints Policy, Privacy Policy and Cookie Policy. You should carefully read the documents and policies mentioned in this Section before agreeing to the Terms. In the event of any conflicts between the policies mentioned in this Section and the Terms, the Terms will prevail.

4. CONCLUSION OF THE CONTRACT

4.1. By default, the signing of the Terms is carried out remotely via the Platform by electronic signature. The Terms are effective and form a legally binding contract once you have agreed to them by ticking the 'I accept Terms and Conditions and Privacy Policy' check box on the Platform, clicked on the 'Register' button, as required on the Platform, and we have performed our internal due diligence procedure. You confirm that you accept and agree that any use of the Services by you constitutes your confirmation that you have carefully read, understand, and agree to the Terms in their entirety. Your consent and agreement to the Terms is a condition precedent for opening, using, and maintaining your Account and using, rendering and receiving the Services. The date of entering into the Terms corresponds to the date on which you have finalised the registration process as indicated on the Platform and we validated and made functional your Account on the Platform.

4.2. As the Terms are a distance contract, it is amongst others, governed by the Consumer Rights Protection Law of the Republic of Latvia and the respective regulations issued with it implementing the EU Directive 2002/65/EU, under which signing the Terms is not required and the Terms have same legal effect as a regularly signed one. If you prefer to have a signed copy of the Terms, then please print and send two (2) copies of the Terms to us, where we will sign the Terms and send a copy back to you. In the event of a handwritten signature, the date of entering into the Terms is the date indicated on them and if there is no date, it will be the date when the Terms are received by us.

5. REGISTRATION

5.1. You may only open an Account and use our Services if it is legal to do so in your country of residence. By registering on the Platform, you represent and warrant to us that your opening and using an Account and our Services does not violate any law applicable to you in your country of residence. You will indemnify us against losses we incur in connection with a breach of this requirement.

5.2. To begin using the Services, you must open an Account by registering as an Investor in compliance with the procedure established on the Platform. During the registration process, we will be asking you:

5.2.1. to provide the information and documents required for registration;

5.2.2. to inform us on whether you consider yourself as the Sophisticated Investor or Non-Sophisticated Investor. Terms of classification of the Investors are set out in our Investor Classification Policy;

5.2.3. if you are classified as the Non-Sophisticated Investor, then in order to assess whether you have a sufficient knowledge, skills and experience to take the Knowledge Test and use the Simulation on the Platform. If you decide to take the Knowledge Test later, we will provide a risk warning to you and ask you to confirm that you have received and understood it.

5.3. For our internal due diligence ('know your customer') purposes, we will be requiring you to provide us the following information and documents:

5.3.1. if you are a natural person (individual): name, surname, e-mail, nationality, the date of expiry of the passport or other identity verification document, personal identity number or tax payer number, date of birth, tax residence country, residence address, whether you are a politically exposed person and citizen of the United States, your source of wealth, a copy of your passport or ID card or other identity verification document (for example, driving license or residence permit) and a document confirming bank account details; for those Clients registering through social media accounts (Facebook account, Google account or LinkedIn account) we will receive your name, surname and e-mail from the respective social media;

5.3.2. if you are a legal person: name and surname of an authorised person, e-mail, your company name, legal form, registration number, date of registration, place of incorporation, tax residence, legal address, information about your business profile and a brief description of it, your website, organisational chart, bank account details, information about the authorised person and beneficial owner (name, surname, nationality, number of and date of expiry of a passport or ID card, date of birth, residence address, phone number, e-mail, position, a document confirming the right of representation, whether he/she is a politically exposed person and citizen of the United States, for beneficial owner: source of wealth), information about your sources of funds, extract from the companies register not older than 3 (three) months or similar document, Articles of Association or similar document, register of shareholders, and other documents.

5.4. You acknowledge, confirm and declare that at the time of submitting your registration application to us via the Platform and at the time of conclusion of the Terms you are acting on your own behalf and not for any other person, you have the legal capacity, capacity to act and unrestricted rights to agree to the Terms as well as the Policies, you are at least 18 years old and of the age of majority in your country of residence, and you are not under the influence of alcohol, drugs, psychoactive, toxic or other intoxicating substances. If you are a legal person you confirm that you have the appropriate internal and any external, including regulatory, if required, authorisation to enter into the Terms.

5.5. We may refuse to open an Account and provide the Services for any reason without having to justify our decision. We reserve the right to delete the Accounts of incomplete registrations after a reasonable time. This will not give rise to any payment of damages.

6. ELIGIBILITY

6.1. To use the Services, you must:

6.1.1. agree with the Terms according to the procedure specified in Section 4 hereof and open an Account by registering as an Investor as described herein;

6.1.2. agree with the terms of the Payment Institution made available on our Website and open a Payment Account with the Payment Institution in line with the said terms;

6.1.3. be acting on your own behalf and not for any other person. If you are a legal person, you shall be acting through a natural person who is your authorised representative having legal capacity to contract in the name and on behalf of the legal person;

6.1.4. give all information and documents that we ask for during the registration process on the Platform;

6.1.5. if you are a natural person, be at least 18 years old and of the age of majority in your country of residence;

6.1.6. be residing and/or registered in a Member State or in a third-party country imposing equivalent obligations in terms of the fight against money laundering and the financing of terrorism;

6.1.7. maintain an effective address, phone number, and e-mail address that belongs to you and all of which you are permitted to use for receiving the Services;

6.1.8. not have violated the Terms;

6.1.9. not be established and be a tax resident of a country in which we do not provide the Services.

7. IDENTIFICATION

7.1. In accordance with the identification requirements relating to anti-money laundering and combating the financing of terrorism, to use our Services, you must at our request let us have the information and documents that are required for the purposes of internal due diligence executed by us and/or the Payment Institution.

7.2. If you are a legal person then, in accordance with the identification requirements relating to anti-money laundering and combating the financing of terrorism, we will be performing our internal due diligence procedure on you and your authorised representative(s) and ultimate beneficial owner(s).

7.3. We reserve the right to request any further information and documents that we deem necessary for the purposes of the internal due diligence procedure in accordance with our legal obligations including for anti-money laundering and combating the financing of terrorism. We may at any time ask you to confirm the accuracy of information that you provide to us or to let us have documents or other evidence verifying information.

7.4. You acknowledge and agree that if you are not keeping all your details true, accurate, complete and up-to-date it could affect our ability to provide the Services to you. We are not liable for loss arising out of your failure to do so.

7.5. By giving your consent to the Terms, you accept that we will transfer the information and documents provided by you during the registration process to the Payment Institution by computer transmission and uploading on our and the Payment Institution's computer systems.

8. ACTIVATION OF ACCOUNT

8.1. Your Account shall be deemed as fully validated and functional as from the moment when you have provided to us all the information and documents as required by us, passed our internal due diligence procedure, your Payment Account is opened with the Payment Institution, and the possibility to participate in the Offers, express your interest to invest and make investments in the Projects is active on the Platform.

8.2. Your Account allows you to manage your use of the Services in a form and in the technical means that we consider most appropriate to render those Services.

8.3. Your Account is private, and only you as the owner of your Account are authorised to enter into and use it. Multiple registrations of a person are not allowed. Your Account is not transferable.

9. APPROPRIATENESS

9.1. The Services offered via the Platform by us may not be appropriate for all Clients of the Platform or in all geographical areas. Your knowledge, skills, experience, investment objectives and financial situation were not taken into account in the preparation of the Platform. Any activity on our Platform is at your own discretion and responsibility. Please see our Risk Warning for more information about the potential risks associated with participating in the Offers, investing in the Projects published on the Platform and using our Services.

9.2. You acknowledge and agree that we will assess whether a proposed Service is appropriate for you based solely on information supplied by you, including financial information, previous experience in investment products, risk tolerance and investment objectives. It is solely your responsibility to inform us in writing of any information which might reasonably indicate that this assessment should be changed. Furthermore, it is your responsibility to ensure that such information is kept true, correct, complete and up-to-date.

9.3. If you are classified as the Non-Sophisticated Investor, usually we will not prevent you from participating in the Offers and investing in the Projects that are available on the Platform if you have not taken the Knowledge Test. However, if you have not taken the Knowledge Test and have not submitted the Simulation results to us, we have the right not to provide you with full access to the Platform. Please note that according to the Investor Classification Policy the general limit for the Non-Sophisticated Investor is an amount that exceeds the higher of either EUR 1 000 or 5 % of your net worth as calculated according to the Simulation (if you have submitted these data to us).

9.4. You acknowledge and agree that any and all participation in the Offers and investments in the Projects published on our Platform are made by your own discretion and responsibility. We will be warning you about the possible risks if you will be selecting an offer to invest in a Project which in our opinion is not appropriate for you. By giving your consent to a risk warning issued by us to you on the Platform, you acknowledge that you have received and understood the risk warning. We accept no liability in these circumstances.

9.5. Where we specifically agree, and where permitted to do so, we may classify you as a Sophisticated Investor. Where we do so, you must inform us promptly of any changes in your circumstances which might affect our categorisation of you.

9.6. If you do not consider that you have the necessary knowledge, skills and experience, you must make us aware of this prior to the provision of the Services and provide us with any available information as to the level of your knowledge, skills and experience. We accept no liability in these circumstances.

10.  RISK WARNING

10.1. It is solely up to you to decide whether to participate in the Offers and make investments in the Projects via the Platform. It is your responsibility to inform yourself about the legal, economic and tax consequences of your participation in the Offer and investment in the Project, also using the Bulletin Board, if necessary, before participating in the Offer and making an investment in the Project, as well as during its term.

10.2. You acknowledge and agree that your investment is not covered by the deposit guarantee schemes established in accordance with Directive 2014/49/EU. Nor is your investment covered by the investor compensation schemes established in accordance with Directive 97/9/EC. You may not receive any return on your investment.

10.3. Investments in the Projects made through the Platform are not made in or accompanied by a prospectus that is lodged with or registered by a regulatory authority, and therefore statutory liability in relation to the content of prospectuses would not apply.

10.4. You acknowledge and accept that there may be other risks than those mentioned in this Section 10 and our Risk Warning. You also acknowledge and accept that you have carefully read and understood our Risk Warning that was provided to you during the registration process and that is available on the Platform or was provided to you if you use the Bulletin Board.

11. SERVICES

11.1. Your Account allows you to access certain Services on our Platform, in particular, but not limited to:

11.1.1. to obtain the status of the Non-Sophisticated Investor or the Sophisticated Investor;

11.1.2. to browse the Platform and participate in the Offers that enable you to access content about the Projects published by the Project Owners on our Platform;

11.1.3. access the forums made available on the Platform and also to post content on the forums for the attention of our Clients;

11.1.4. to express your interest to invest and make investments in the Projects and authorising transactions via the Platform;

11.1.5. access the Bulletin Board, review advertisements and advertise interest in buying or selling investments;

11.1.6. access services of our outsourced service providers, for example, the Payment Institution, electronic signature providers.

11.2. The information about the Projects on our Platform is provided exclusively by the Project Owners. To enable you to make an informed investment decision every Offer is accompanied by a KIIS reflecting the indicators, features and risks that are specific, related and associated with the Project and the Project Owner. The KIIS is drawn up and exclusively provided by the Project Owner as it is in the best position to provide the information required to be included therein. The applicable law does not provide that the KIIS should be approved by a competent authority. We have undertaken to use reasonable efforts to ensure that the KIIS is clear, correct and complete. We do not check the profitability of the Project. The information provided in the KIIS and forecasts made by the Project Owners are no guarantee of the future development of the Project Owner and/or its Project. Prior to participating in a particular Offer and placing an investment in a particular Project, we strongly recommend you to carry out a subjective analysis of the Project and its KIIS. Although we may, we are not obliged to inform about ongoing developments in the Project.

11.3. Allowing Project Owners to make available their Projects on our Platform and granting permission for you to participate in an Offer does not constitute our confirmation that the relevant Project is viable, that you will get the relevant investment back or make any profit from it. We are not giving any recommendations or advice to you with regard to the possibilities of the investment opportunities in the Projects made available on the Platform or making investments in the Projects. You bear all responsibility, without limitation, for any outcome of an investment decision or transaction.

11.4. We are entitled to unilaterally change the terms and conditions of the Offers with immediate effect or by giving prior written notice, at our discretion. The terms and conditions that are applicable to the Offers may be published as page content on the Platform.

11.5. We may offer different content and services on the Platform to the Investors depending on their residence country.

12. PARTICIPATION IN AN OFFER

12.1. To participate in an Offer and make an investment in a Project, you, as an Investor, must follow the investment procedure established on the Platform. The information about the Project that enables you to make an informed investment decision is provided in the KIIS by the Project Owner. The terms of the investment in the Project, including the fees, costs and commissions to be paid by you (if any) and their payment procedure, will be set out in the drafts of the contracts that are to be concluded by and between the Investors and the Project Owner via the Platform in compliance with procedures established on the Platform. The subscription form will reflect the details of the investment about which you are expressing your interest to invest or the investment which you are making in the Project. The KIIS and said drafts of the contracts and other documents will be made available to you on the Platform before you express your interest to invest and make investment and authorise the respective transactions via the Platform.

12.2. You may request us to arrange for a translation of the KIIS into a language of your choice by contacting our Customer Support Service via e-mail at: support@crowdedhero.com with the words 'Translation of KIIS' in the subject line of your e-mail message. Upon receipt of your request, we may provide you with the requested translation of the KIIS. However, if we will not be able to provide you the requested translation of the KIIS, we will advise you to refrain from making the investment in the particular Project.

12.3. Simultaneously with the confirmation stipulated in Section 4.1 hereof, it shall be deemed that you confirm and agree that the provisions of the contracts by and between yourself, the Project Owner and other Investors via the Platform are to be concluded in compliance with procedures established on the Platform. By default, the signing of the contracts by and between you, the Project Owner and other Investors is carried out remotely via the Platform by electronic signature. A contract to be concluded by and between you, the Project Owner and other Investors is effective and forms a legally binding contract once you have agreed to it by submitting the subscription form to the Project Owner, ticked the relevant check box(es) on the Platform and clicked on the 'Confirm' button on the Platform. The date of entering into the respective contract corresponds to the date on which you have finalised the process in compliance with the procedure established on the Platform.

12.4. The possibility of participation in the Offer and making an investment in the Project made available on the Platform is limited in time. The duration of the Offer and possibility to invest in the Project is determined individually by the Project Owner for each Offer. We and the Project Owner are entitled to extend it as often and for as long as desired.

12.5. After the contracts by and between you, the Project Owner and other Investors are concluded via the Platform in compliance with the procedure established on the Platform and throughout the period of validity thereof, the contracts will be available to you on your Account. In any case, if a contract is concluded on the Platform, we will provide the contractual parties with the data necessary for mutual contact on request after conclusion of the contract.

12.6. You may, at any time, examine information on your Account about all transactions performed by you on the Platform, about payments executed via your Payment Account by using the payment services provided by the Payment Institution, and deductions made by us from you pursuant to the Terms.

12.7. The contractual party of you for the contracts regulating the legal relationship of your investment in the Project is either the Project Owner or other Investors. The contracts concluded by and between you, the Project Owner and other Investors regulating your investment in the Project and other contracts are concluded exclusively between you and the Project Owner and other Investors.

12.8. We do not become a contractual party to the contracts concluded by and between you, the Project Owner and other Investors regulating your investment in the Project and thus we remain outside of the scope of the legal relationship between you and the Project Owner and other Investors as regards your investment in the Project under the terms of the said contract. However, in certain cases we are entitled to rely on the provisions of the contracts concluded by and between you, the Project Owner and other Investors to ensure the provision of our Services. We may do so based on the authorisation given to us by the Project Owner.

12.9. Unless stated otherwise in the Terms, you acknowledge and agree that all investments in the Projects are final and not reversible. We cannot arrange for the return of the funds transferred by you to the Project Owner as chosen by you to be refunded after you have requested and consented to the contracts regulating the legal relationship of your investment in the Project which you believe was made in error.

13. REFLECTION PERIOD AND CANCELATION

13.1. If you are classified as the Non-Sophisticated Investor by us, a pre-contractual Reflection Period, during which you may, at any time, revoke your expression of interest to invest in the Project without giving a reason and without incurring a penalty, is granted to you. The Reflection Period starts at the moment when you have communicated your interest to invest in the Project on the Platform by submitting the subscription form as described on the Platform and will expire after four (4) calendar days.

13.2. If you are classified as the Non-Sophisticated Investor by us, you may revoke your expression of interest to invest in the Project via the Platform by logging in to your Account, opening the section titled 'Portfolio', selecting the Project from which you wish to revoke your interest to participate and pressing the 'Cancel' button.

13.3. If you are classified as the Non-Sophisticated Investor by us and have revoked your expression of interest to invest in the Project, it is deemed to be revoked at the moment when we have received your revocation on the Platform.

13.4. If you have revoked your expression of interest to invest and have already paid, the funds paid by you will be returned to you in full, including the processing fee specified in the Price List.

13.5. After the expiry of the four (4) calendar days period specified in Section 13.1, you acknowledge and agree that your investments in the Projects are final and not reversible. We cannot arrange for the return of the funds transferred by you to the Project Owner as chosen by you to be refunded after you have requested and consented to the contracts regulating the legal relationship of your investment in the Project.

13.6. If you are classified as the Sophisticated Investor by us, you acknowledge and agree that your investments in the Projects are final and not reversible. We cannot arrange for the return of the funds transferred by you to the Project Owner as chosen by you to be refunded after you have requested and consented to the contracts regulating the legal relationship of your investment in the Project.

14. BULLETIN BOARD

14.1. We have created a Bulletin Board for you to advertise your interest in buying and selling investments that have had a successful Offer on the Platform.

14.2. The Bulletin Board does not provide you with a market to buy and sell the shares/stocks in which you have invested, and you should be aware that when you invest you may not be able to sell your investment. Although we allow you and other Investors to interact directly with each other to advertise interest in buying and selling investments, the Bulletin Board is not used to bring together buying and selling interests through the Platform's protocols or internal operating procedures in a way that results in a contract. The Bulletin Board is also not an internal matchmaking system that executes your orders on a multilateral basis. We do not have a trading system, and the buying and selling of investments is done at your discretion and at your own risk.

14.3. If you advertise an interest in selling your investments, you must ensure that the KIIS is available to Investors. We have integrated into the Platform the ability to share the KIIS you need, but you are responsible for the provision and availability of the KIIS to Investors.

14.4. If you qualify as a Non-Sophisticated Investor and advertise an interest in, or intend to purchase, an Investment, we will provide you with a Risk Warning and ask you to confirm that you have received and understood it.

14.5. All the costs that we charge and that you will have to pay to us, if applicable, are specified in the Price List. You are responsible for all third-party costs associated with selling your investment or buying your investment, such as bank commissions, etc.

14.6. You are responsible for informing the Project Owner about selling your investment.

15. PRICE LIST AND OTHER FEES AND COMMISSIONS

15.1. Opening an Account and registration on the Platform is free of charge.

15.2. We will make available to you details of all fees and a breakdown of fees, if applicable, charged by us and payable by you in the Price List. When using our Services, you may also have to pay applicable fees of third parties, including the Payment Institution and, where you pay by card, the Card Payment Provider. We cannot make available details of fees that may be charged by these parties, and, by agreeing to the Terms, you confirm that you have understood this.

15.3. You undertake to pay to us the fees for the Services provided to you by us pursuant to the Price List available on the Platform, or other fees individually established by you and us, in accordance with the instructions set forth on the Platform.

15.4. We reserve the right to unilaterally amend the Price List at any time, including to determine new commission fees and at our unilateral discretion to grant discounts from commission fees indicated in the Price List. Information about changes in the Price List is to be provided to you, at the latest 10 (ten) Business Days before the date proposed for its entry into force, through the means of communication available to us to get in touch with you. Information about changes in the Price List is available on the Platform.

15.5. The commission fee paid for our services will not be refunded to you, unless otherwise stated in the Price List or the Terms.

16. PAYMENTS

16.1. Payment processing on the Platform is carried out exclusively by the Payment Institution in accordance with its terms made available on our Website. The Payment Institution provides a payment service allowing you to instruct the Payment Institution to execute a transfer via the Platform according to the terms of the Payment Institution.

16.2. You may transfer funds to the Payment Account only from a bank/payment account registered for you with a licensed credit institution or payment institution.

16.3. You may transfer funds from your Payment Account only to an account opened and registered for you with a licensed credit institution in a Member State or in a third-party country imposing equivalent obligations in terms of the fight against money laundering and the financing of terrorism. We reserve the right to request any information and documents that confirm compliance with the conditions referred to herein.

16.4. You can make declarations of intent via the Platform, including making offers to execute transactions via the Platform and conclude transactions, only if your Payment Account has a non-booked positive balance in the amount necessary for the transaction at the time of making the offer and concluding a transaction.

16.5. The Account opened with us will enable you to access the statements of your Payment Account showing all the payment transactions debited and credited in your Payment Account via our Platform. The sums payable to other Clients as a result of transactions made by you via the Platform and sums subject to payment of fees or compensation according to the Terms to us will be deducted from your Payment Account, and such transaction will be recorded and displayed in the statements to be made available to you on your Account. You are responsible for keeping your Payment Account's balance sufficient to cover the fees or compensation according to the Terms to us.

16.6. Before the payments that are received by you from the Clients are transferred to a bank/payment account specified by you in line with the Terms, unless the received monies by imperative requirements of the law are to be allocated in a different manner, they are allocated towards the discharge of the following payments in the following order:

16.6.1. firstly, the fees for the Services provided to you by us pursuant to the Price List available on the Platform;

16.6.2. then reimbursement of reasonable costs incurred, if any;

16.6.3. then payments of any late interest or penalty fee that is payable to us, if any.

16.7. If the bank/payment account from which a transfer was made to the Payment Account does not belong to you or does not meet any other conditions set forth in Section 16.3 hereof, or if the reference number set forth in Section 16.2 hereof is not indicated in the payment order, we or the Payment Institution reserve the right to transfer the sum back to the person who made the transfer, and withhold from you a compensation of expenses related to returning of the payment (automatically deducting them from your Payment Account).

16.8. We do not become a contractual party to the terms of the Payment Institution concluded by and between you and the Payment Institution, and thus we remain outside of the scope of the legal relationship between you and the Payment Institution as regards the payment services provided by the Payment Institution to you under the terms of the Payment Institution.

16.9. We are not entitled to acquire ownership or possession of funds of the Clients.

16.10. In addition to the Payment Institution's services described above, we separately engage the Card Payment Provider solely to process card payments of fees payable by you to us for the Services under the Price List — for example, service or subscription fees that are not part of your investment in a Project. The Card Payment Provider does not process, hold or transmit funds relating to your investments in the Projects, does not maintain a Payment Account for you, and is not involved in any transfer of funds between you, a Project Owner or another Investor. Where you pay us using the Card Payment Provider, your card details are processed subject to the Card Payment Provider's own terms and privacy policy, made available on our Website.

17. USE OF ACCOUNT AND ITS SECURITY

17.1. When you open an Account, you choose and fill in a unique and strong password. We advise you not to choose a password that someone might know or easily gather about you. In order to gain initial and subsequent access to your Account and the Platform, you must enter your login user name (i.e., your e-mail) and password on the 'Login page' and press the 'Login now' button on the Platform, or use your Social Media account and password.

17.2. Activities with your Account and at your Account profile will be regarded as valid after your Account was successfully accessed by correctly entering your login user name and password or your Social Media login and password. We may assume that someone who correctly enters your login user name and password to your Account or logs in through your social media accounts has unrestricted rights to access and use your Account, including, but not limited to, expressing your declaration of intent to conclude contracts via the Platform, participate in the Offers, express your interest to invest or declare your consent to make investments in the Projects, authorise transactions via the Platform, post content on the forums on the Platform, as well as make changes to your Account profile. We are entitled to treat any activity by that person as valid and authorised by you.

17.3. You are solely responsible for keeping your Account's access details and other credentials and information and/or documents specific to your Account confidential and in a safe and secure place at all times and you must never disclose them to a third party. You must never allow anyone to access your Account or oversee or hear you accessing or using the Account. You agree to take reasonable steps to keep your Account's access details safe and secure and to prevent fraudulent or unauthorised use of your Account. We are not responsible for losses arising out of your failure to keep your Account safe and secure or from unauthorised use.

17.4. If you have any indication or suspicion that your Account's access details or other security credentials on your Account are lost, stolen, misappropriated, used (or attempted to be used) without authorisation or otherwise compromised without your authority, you are advised to change your password immediately. Any undue delay in changing your password may result in an increase of your losses. You must contact our Customer Support Service on suspecting or becoming aware of the loss, theft, misappropriation, unauthorised use or attempted use of your Account, Account's access details or other security credentials of your Account without your authority.

17.5. You must take all reasonable care to ensure that your e-mail address is secure and only accessed by you, as your e-mail address may be used to reset the password of your Account and we may use it to communicate with you about the security of your Account. If someone tries to access or compromise your e-mail address notified to us without your authority, you should, without undue delay after becoming aware of this, change your e-mail address, contact the Customer Support Service and let us know your new e-mail address to be used by us. Any undue delay in changing your e-mail address by you may result in your losses.

17.6. Notwithstanding the above, you undertake to immediately inform the Payment Institution in the event of suspicious access or fraudulent use of your Payment Account or of any event likely to lead to such use, pursuant to the procedure specified in the terms of the Payment Institution.

18. CLIENT OBLIGATIONS

18.1. When using the Platform, you must comply with the applicable laws. You undertake to use our Services in good faith, for lawful purposes and in compliance with the provisions of the Terms.

18.2. You undertake:

18.2.1. during the registration process or at any later time when using the Platform, to provide only information that is true, accurate, complete and up-to-date;

18.2.2. to timely submit the required information and documents for us to perform our internal due diligence procedure;

18.2.3. promptly, but not later than within 3 (three) Business Days, to update your Account details if your name, last name, address, phone number, e-mail address or bank/payment account information change, by making changes on the Platform, if available, or by contacting the Customer Support Service;

18.2.4. to use only secure means and devices of electronic communications and data transfer;

18.2.5. in communication with us, to exercise decency and observe generally accepted standards of polite and correct communication;

18.2.6. to use our Services and Platform on your own account and not on behalf of any third party.

18.3. You must not:

18.3.1. use the Services and/or the Platform for unlawful activities, illicit conduct, including fraud and money laundering, or any other inappropriate activities;

18.3.2. provide false, inaccurate, incomplete, out-dated, misleading or counterfeited information;

18.3.3. provide details relating to a name, last name, address, credit/debit card or bank/payment account that you are not legally authorised to use;

18.3.4. use any automated means to access the Platform or collect any information from the Platform (including, without limitation, robots, spiders, scripts or other automatic devices or programs);

18.3.5. attack our network security, in particular by posting content that is infected with viruses or other harmful components capable of impairing the operation of another Client's device;

18.3.6. impair or in any way attempt to impair other Clients' access to or use of the Platform or the Services (for example, by generating, whether manually or by automated means, an unusually high number of accesses);

18.3.7. harvest or otherwise collect information about the Clients, including e-mail addresses, without their consent;

18.3.8. post false, inaccurate, misleading, defamatory, unlawful, harassing, libellous, privacy-invading, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable content on our Platform or through/on our Services, or commercialise any of our Services, or any information or software associated with them;

18.3.9. use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose in any medium, including without limitation, by any automated or non-automated “screen scraping”, “database scraping” or any other activity, any content of the Platform not owned by you in a way that violates someone else's (including our) rights;

18.3.10. frame or mirror the Platform, utilise framing techniques to enclose any content or other proprietary information, place pop-up windows over the Platform, or otherwise affect the display of the Platform;

18.3.11. use data provided by us or our Clients on the Platform, provided in any manner whatsoever, for any competing uses or purposes with respect to us, the Project Owners or other parties who have provided that data.

19. CONFIDENTIAL INFORMATION

19.1. Information and data marked as 'confidential' or 'strictly private' on the Platform (“Confidential Information”) is subject to confidentiality. All Confidential Information may only be used by you for the purpose of your decision to participate in the Offer and make an investment in the Project, and you undertake to treat this information confidentially. The Confidential Information may not be passed on, published or disseminated by you in any way or form to third parties. Information is not Confidential Information if it has been made available to you by third parties without breach of a non-disclosure obligation and without an obligation of confidentiality, is already publicly available, or has been released by us for disclosure.

20. THIRD PARTY CONTENT

20.1. The Platform offers Clients a technical possibility to use the Platform to post, link, e-mail, transmit, upload, store, send, share and otherwise make available (collectively: “post”) certain content, such as documents, data, materials or other information such as text, images, audio files and films (collectively: “content”). You are solely responsible for the content you post on or through the Platform, including its legality, reliability, and appropriateness.

20.2. You agree to use the Platform's facilities for exchanging information or communicating with us or other Clients online via bulletin boards/discussion panels, chat rooms, mailing lists or other means of posting content (collectively: “forums”) only to post content relating to the forum subject, and, when so using them, to respect generally accepted standards of polite and correct communication. Forums are for non-commercial use only.

20.3. By posting content to the Platform, you grant us a non-exclusive, transferable, royalty-free, worldwide licence to use, modify, publicly perform, publicly display, reproduce, and distribute such content covered by intellectual property that you have posted on and through the Platform. You retain any and all of your rights to any content you post on or through the Platform and you are responsible for protecting those rights. You agree that this licence includes the right for us to make your content available to other Clients of the Platform, who may also use your content subject to the Terms.

20.4. You represent and warrant that:

20.4.1. the content you post is yours (you own it) or you have the right to use it (by virtue of valid permission granted by the proprietor of the rights) and you grant us the rights and licence as provided herein;

20.4.2. the posting of your content on or through the Platform does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

20.5. We reserve the right not to publish, delete, edit, move or close content posted by you that violates our netiquette, the Terms or applicable law. We may temporarily or permanently block your access to forums if there is specific evidence that you are breaching or have breached the Terms or any applicable law when using the Platform or our Services, or if we have any other legitimate interest in blocking your access. In particular, we may have such a legitimate interest if we have received complaints about content posted by you on the Platform. We will warn you by e-mail before blocking your access to forums but may exceptionally refrain from doing so if we consider this justified in your specific case.

20.6. We do not have control over the content posted by our Clients and third parties and we cannot ensure that content posted by the Clients is correct, nor can we pre-screen such content. Unless explicitly required under the applicable law, we take no responsibility for the accuracy, reliability or correctness of the content provided on the Platform. We are not responsible for content posted by our Clients and third parties, including the content of the Offers and their marketing materials. Unless otherwise stated in the Terms, content posted on the Platform by our Clients or third parties does not represent our opinion. You acknowledge and agree that we do not endorse any Client's content and are not responsible or liable for any such content.

21. TAXES

21.1. By using the Platform you acknowledge and agree that pursuant to the taxation laws and other regulatory enactments applicable to you, taxes must be paid on the income that you receive in relation to the contracts concluded by and between you, the Project Owners and other Investors. You also acknowledge and agree that we are entitled to deduct taxes, dues, and other mandatory payments, which have to be withheld by us pursuant to the laws of the Republic of Latvia (if any), from the funds to be disbursed to you. You are fully responsible for paying all taxes arising from the contracts concluded by and between you, the Project Owners and other Investors pursuant to the laws of the Republic of Latvia and/or any other laws applicable to your income.

22. CONFLICTS OF INTEREST

22.1. There may be situations where there is a conflict of interest or potential conflict of interest between our interests and the interests of a Client or between the interests of different Clients. Our Conflicts of Interest Policy explains our overall approach to identifying, preventing, managing and disclosing the conflicts of interest that may arise during the provision of the Services.

23. COMPLAINTS PROCEDURE

23.1. If you are dissatisfied with our Services, have found a deficiency, or identified dishonesty, you may contact us to complain. Please see our Complaints Policy, which explains how you can make a complaint to us and how it will be handled by us.

24. INACTIVE ACCOUNTS

24.1. Any inactive Account may be the subject of an inactivity notification by our e-mail, followed by a follow-up notification one (1) month later. An Account is considered inactive if, at the end of a period of twelve (12) months, there have been no operations at your initiative that have not been specifically indicated to us in any form whatsoever. In the absence of a response or use of the Account within the time frame specified in this Section, the Account will be closed.